Welcome to Flowers and Petals (flowersandpetals.pk). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
When you visit or interact with our store, we may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Shipping & billing address
- Payment details (processed securely via third-party payment providers)
Device & Usage Information
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Cookies and tracking data
Shopify automatically collects some of this data to improve your shopping experience and ensure security.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you (order updates, support, promotions)
- Improve our website and services
- Prevent fraud and enhance security
- Personalize your shopping experience
Shopify and similar platforms use collected data to provide, improve, and customize services for users.
3. Sharing Your Information
We may share your information with trusted third parties, including:
- Payment gateways (e.g., banks, payment processors)
- Shipping and logistics partners
- Shopify (our e-commerce platform provider)
- Marketing and analytics tools
We only share necessary information to complete your order or improve services. We do not sell your personal data.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyze traffic and user behavior
You can disable cookies in your browser settings, but this may affect website functionality.
5. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Opt out of marketing communications
To exercise your rights, contact us at the email below.
7. Data Security
We take reasonable precautions and follow industry best practices to protect your personal data. However, no online transmission is 100% secure.
8. Third-Party Services
Our website may include links or integrations with third-party services. We are not responsible for their privacy practices.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.