Here’s a Refund Policy tailored for your Shopify store. You can paste this into your policy page and adjust details (like timelines or contact info) if needed.
Refund & Return Policy
Last Updated: [Insert Date]
Thank you for shopping at Flowers and Petals (flowersandpetals.pk). We aim to provide fresh, high-quality flowers and gifts. If you are not fully satisfied with your purchase, please review our refund policy below.
1. Nature of Products
Our products (flowers, bouquets, cakes, and gifts) are perishable and time-sensitive, which means they require special handling and are not always eligible for return.
2. Refund & Replacement Eligibility
We offer refunds or replacements under the following conditions:
- You received a damaged or defective product
- You received the wrong item
- Your order was not delivered due to our fault
To be eligible:
- You must contact us within 24 hours of delivery
- You must provide clear photo evidence of the issue
3. Non-Refundable Situations
We do not offer refunds or returns in the following cases:
- Change of mind after order confirmation
- Incorrect address or delivery details provided by the customer
- Failed delivery due to recipient unavailability
- Minor variations in flowers, colors, or packaging (as substitutions may occur due to seasonal availability)
- Delays caused by unforeseen circumstances (e.g., weather, traffic, or courier issues)
4. Order Cancellations
- Orders can be cancelled before dispatch for a full refund
- Once the order has been prepared or dispatched, cancellation is not possible
5. Refund Process
If your refund is approved:
- Refunds will be processed within 5–10 business days
- The amount will be returned via the original payment method
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your bank or payment provider
- If the issue persists, contact us using the details below
7. Exchanges
We only replace items if they are defective, damaged, or incorrect.