Thank you for shopping at Flowers and Petals (flowersandpetals.pk). We are committed to delivering your orders fresh and on time. Please read our shipping policy carefully.
1. Delivery Areas
We currently deliver across major cities in Pakistan. Delivery availability may vary depending on location.
2. Delivery Timeframes
- Same-Day Delivery: Available for selected cities if orders are placed before [cut-off time, e.g., 3:00 PM]
- Standard Delivery: 1–3 business days depending on the location
- Midnight or Fixed-Time Delivery: Available in selected areas with additional charges
Delivery times are estimates and may vary due to external factors.
3. Shipping Charges
- Shipping charges are calculated at checkout based on your location and order type
- Free delivery may be offered on selected promotions or order values
4. Order Processing
- Orders are processed after payment confirmation
- Orders placed on weekends or public holidays may be processed the next working day
5. Delivery Conditions
- The customer must provide accurate delivery details (address, contact number, recipient name)
- The recipient must be available at the time of delivery
- If the recipient is unavailable, our rider may:
- Contact the recipient
- Leave the order with a neighbor/reception (if permitted)
- Attempt redelivery (additional charges may apply)
6. Delays
While we strive for timely delivery, delays may occur due to:
- Traffic conditions
- Weather issues
- High order volumes (e.g., events like Valentine's Day, Eid, Mother's Day)
- Unforeseen logistical issues
We appreciate your understanding in such cases.
7. Perishable Items
As our products include fresh flowers and cakes:
- Delivery timing is important to maintain freshness
- Once delivered, we are not responsible for damage due to improper handling or storage
8. International Shipping
Currently, we do not offer international shipping. Orders must be delivered within Pakistan.